Fortune Game Terms and Conditions — Complete User Guide

These Terms & Conditions ("Terms") apply to the use of the fortune game website (fortunegame.vu) and all its services. By registering with fortune game or using any of its services, you are deemed to have read and accepted these Terms in full.

Fortune game is an internationally licensed online gaming platform. We operate legally, and our core commitment is to provide all services in a transparent and fair manner.

Fortune game reserves the right to modify these Terms at any time. Any changes will be communicated to your registered email and updated on the website.

To open an account with fortune game, the following conditions must be met:

• You must be at least 18 years of age.
• All information provided during registration must be truthful and accurate.
• Each individual may only register one account.
• You must keep your account password and login credentials confidential.
• Transferring or selling your account to another person is prohibited.

If multiple accounts are detected, fortune game reserves the right to close all such accounts and forfeit any remaining balances. You are solely responsible for the security of your account.

As a responsible platform, fortune game follows international KYC (Know Your Customer) standards. Every member will be required to verify their identity at some point — particularly before their first withdrawal.

What you will need for KYC verification:

• Scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.
• A selfie photo if required.

KYC document verification is completed within 24–48 hours of submission. Withdrawals may be delayed until verification is finalised.

All deposits and withdrawals on fortune game must be made from a payment account registered in your own name. Use of third-party accounts is strictly prohibited.

Deposit Terms:

• Minimum deposit amount is BDT 500.
• Deposits can be made via mobile banking, bank transfer, or e-wallet.
• No processing fee is charged on deposits.
• Deposits are generally credited instantly or within a few minutes.

Withdrawal Terms:

• Minimum withdrawal amount is BDT 500.
• Withdrawals will not be processed until KYC verification is complete.
• If you have an active bonus, you must meet the wagering requirements before withdrawing.
• Standard withdrawals are processed within 24 hours.
• Large withdrawal amounts may require additional verification.

Fortune game reserves the right to hold withdrawals and conduct investigations in accordance with AML (Anti-Money Laundering) policy where suspicious financial activity is detected.

Fortune game offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, and it is important to review them before activating any bonus.

• All bonus offers come with wagering requirements — typically 20x–40x the deposit plus bonus amount.
• Withdrawals cannot be made directly from a bonus balance — only after the wagering requirements have been fully met.
• Every bonus has a set expiry date — any unused bonus will be cancelled once it expires.
• Multiple bonuses cannot be combined at the same time (unless explicitly stated otherwise).
• fortune game reserves the right to cancel any bonus if misuse is suspected.

All games on fortune game are powered by certified RNG (Random Number Generator) technology. Every game outcome is entirely random and never predetermined.

• Game outcomes cannot be manipulated by any party.
• Should a technical error occur during gameplay, fortune game reserves the right to void or correct the round in question.
• Official results are considered final for Sports Betting.
• Each game has its own RTP (Return to Player) rate, which can be found on the respective game page.

Games provided by third-party game providers may be subject to their own terms and conditions. fortune game is not directly responsible for the technical aspects of those games, but will make every effort to mediate in the event of any issue.

The following activities are strictly prohibited on the fortune game platform. Violations may result in immediate account suspension and forfeiture of any remaining balance.

• Any form of fraud, system hacking, or software manipulation.
• Playing games using bots or automated software.
• Colluding with other players to share bonuses or winnings.
• Money laundering or any other unlawful financial activity.
• Creating multiple accounts to exploit bonus offers.
• Use of a false identity or fraudulent documents.
• Harassing or threatening other members.
• Assisting minors in accessing or using an account.

Fortune game reserves the right to share information with law enforcement agencies where evidence of illegal activity is found.

Fortune game firmly believes that gaming should be enjoyed purely as entertainment. We are committed to helping prevent and manage problem gaming behaviour.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily or permanently close your account at any time.
• Reality Check: You will receive periodic reminders showing how long you have been playing.
• Cooling-Off: You can take a temporary break ranging from 24 hours to 6 weeks.

If you are experiencing a gaming problem, please contact the fortune game support team. We are always ready to help. For more information, visit our Responsible Gaming View page.

Fortune game treats the security of your personal information as a top priority. Any details provided during registration are used solely for service delivery, identity verification, and legal compliance.

We never sell your personal information to third parties. For full details on data protection, please refer to our Privacy Policy Read page.

Fortune game is not liable for losses caused by technical faults, internet connectivity issues, or force majeure events. However, should any game or transaction be affected by a server or software error, fortune game will investigate and work towards a fair resolution.

Fortune game is not responsible for financial losses arising from gaming decisions. Gaming carries risk, and there is a possibility of losing your entire deposited amount.

Fortune game reserves the right to update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email and the "Last Updated" date on the website will be revised accordingly.

Continued use of fortune game after any changes have been made will be considered acceptance of the updated Terms. If you do not agree to the new terms, you have the option to close your account.

If you have any questions or need clarification regarding these Terms, please contact the fortune game support team. Our 24/7 live chat support is always ready to help.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Support hours: 7 days a week, 24 hours a day.

Once a complaint is submitted, fortune game will respond within 3 business days. Complex matters may take longer — but we take every complaint seriously.