Fortune Game Privacy Policy — How your information is kept secure

This Privacy Policy ("Policy") describes our commitment regarding the collection, use, protection, and sharing of information gathered about you while using the fortune game website (fortunegame.vu) and all its services.

Fortune game believes your privacy is a fundamental right. We use your information solely to provide our services — no hidden agendas, no secret data sharing.

By registering or using our services on Fortune game, you agree to this Privacy Policy. This policy is part of our Terms and Conditionsan integral part of -

Fortune game collects your information in several ways. Below is a clear breakdown of what is collected:

Information you provide at registration:

• Full name and date of birth.
• Email address and phone number.
• Current address.
• Preferred currency and language.

During KYC verification:

• Copy of national ID card or passport.
• Address verification document.
• Information to verify ownership of the payment method.

Automatically Collected Information:

• IP address and device information.
• Browser type and version.
• Time spent on the website and pages visited.
• Gaming history and transaction records.
• Date and time of login and logout.

Fortune game uses your information only for the purposes listed below — and for nothing else:

• For account creation, management, and verification.
• For processing deposits, withdrawals, and payments.
• To provide you with assistance from our support team.
• To detect and prevent fraud and unlawful activity.
• To meet legal and regulatory obligations.
• To improve service quality and deliver a personalised experience.
• To send relevant offers and newsletters, with your consent.

Fortune game may share your information in limited, specific circumstances. The table below provides a clear overview:

When information is shared with third parties, only the minimum necessary data is disclosed, and those third parties are required to comply with fortune game's privacy standards.

Fortune game protects your data with multiple layers of security. Our entire system is secured — not just by a password.

• All data transmissions are secured with TLS 1.3 / SSL 256-bit encryption.
• At-rest data encryption — information stored on our servers is also encrypted.
• Dual-layer firewall and intrusion detection system.
• Regular independent security audits and penetration testing.
• Restricted staff data access — only authorized personnel can view your information.
• Security Incident Response Team is active 24/7.

Fortune game uses cookies on its website to enhance your experience. Cookies are small files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Helps remember your preferences (language, theme).
• Analytics cookies: Collects site usage statistics to improve our services.
• Marketing cookies: To show you relevant offers, with your consent only.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

Fortune game does not store your information indefinitely. A separate retention period is defined for each type of data:

• Account information: For the duration of active account + 5 years after account closure (as required by law).
• Transaction records: 7 years (as required by financial regulatory obligations).
• KYC documents: 5 years (as required by AML regulatory obligations).
• Support Contact: Deleted 2 years after the issue is resolved.
• Marketing information: Upon withdrawal of consent.

Once the legally required retention period has passed, your data is securely and permanently deleted.

You have full control over your personal information at Fortune game. You may exercise the following rights at any time:

To exercise any of these rights, contact fortune game's support team. We will do our best to respond to your request within 30 days.

Fortune game strictly does not provide services to anyone under 18. We never knowingly collect personal information from minors.

If we have reason to believe an account belongs to someone under 18, we will immediately suspend that account and delete the associated data.

If you believe someone you know who is a minor is using fortune game, please notify our support team.

Fortune game may update this Privacy Policy as needed. For significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page.

Continued use of fortune game after any changes takes effect constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, you have the option to close your account.

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact fortune game's Data Protection Team:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Response time: typically within 3–7 business days.